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Last updated: 5/10/2026
Cannock Resprays Limited (“we”, “us”, “our”) operates this website and is the data controller responsible for your personal information.
If you have any questions about this policy or how we handle your information, contact us using the details above.
This policy explains what personal information we collect when you use this website or contact us, why we collect it, how long we keep it and what rights you have. It applies to this website only. It does not cover other websites we link to.
When you complete our enquiry form, contact us by email, telephone or WhatsApp, we may collect:
Photographs you upload may contain more than the damage itself, for example a registration plate, a location, or other people or vehicles in the background. They may also carry hidden information such as the date and place the photograph was taken. We only use them to assess the work and prepare your quotation, and we store them with the rest of your enquiry.
If you contact us through WhatsApp, your message is handled by WhatsApp, which is part of Meta. Their own terms and privacy policy will apply to that conversation as well as ours.
When you visit the website we may collect technical information including your IP address, browser type and version, device type, operating system, the pages you view and how you arrived at the site. Some of this is collected through cookies and similar technologies. Please see our Cookie Policy for full details and for how to manage your preferences.
We do not set non-essential cookies without your consent.
| What we use it for | Lawful basis |
| Responding to your enquiry and providing a quotation | Steps taken at your request prior to entering into a contract |
| Carrying out repair or respray work and managing your job | Performance of a contract |
| Keeping records of quotations and work carried out | Legitimate interests, being the proper running and record keeping of our business |
| Meeting our legal and tax obligations | Compliance with a legal obligation |
| Analysing how the website is used so we can improve it | Consent, given through our cookie banner |
| Advertising and remarketing | Consent, given through our cookie banner |
| Sending you marketing emails about our services | Consent, given by ticking the box on our enquiry form, or the soft opt-in under PECR where you have previously used our services |
| Recording telephone calls | Legitimate interests, being accurate record keeping, staff training and service quality |
| Dealing with complaints, disputes or insurance claims | Legitimate interests, being the establishment, exercise or defence of legal claims |
Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights. You can object to this processing at any time using the details above.
Where we rely on consent, you can withdraw it at any time. This does not affect anything we did before you withdrew it.
If you tick the box on our enquiry form, we will send you occasional emails about our services, offers and examples of our work. You do not have to tick it, and it makes no difference to how we deal with your enquiry.
If you have used our services before, we may also send you occasional emails about similar services we offer, on the basis that you would reasonably expect to hear from us. Every message we send includes an unsubscribe link, and you can opt out at any time by clicking it or by contacting us.
We do not sell your information to anyone, and we do not share it with third parties for their own marketing.
We use a service called CallTrackingMetrics to understand which adverts and web pages lead people to telephone us. It shows different telephone numbers to different visitors and links a call back to the visit that prompted it. This only happens if you have accepted call tracking cookies. If you have not, you will see our standard number and no link is made.
Through this service we may hold your telephone number, the date, time and length of your call, and the advert or page you came from.
We record telephone calls so we have an accurate record of what was discussed and agreed about your vehicle, and to help us train our staff and improve our service. You will be told at the start of the call that it is being recorded. If you would prefer not to be recorded, tell us and we will make a note instead.
Our lawful basis is legitimate interests, being the proper running of our business and keeping accurate records of what was agreed on work that can be substantial. We have considered your rights in reaching this view, and you can object at any time using the details above.
Recordings are kept for ninety days. You can ask for a copy of a recording of your own call.
We use Microsoft Clarity to see how visitors move around our website, including mouse movements, clicks and scrolling. This helps us find pages that are confusing or not working properly. This only happens if you have accepted analytics cookies.
Clarity is configured to mask the content of form fields, so it does not capture what you type into our enquiry forms. We do not use it to identify individual visitors.
We share information only where necessary, with:
Everyone we share information with is required to keep it secure and to use it only for the purposes we have agreed.
Some of our providers are based outside the United Kingdom, or store information outside it. Google, Microsoft and CallTrackingMetrics are all based in the United States, and information may be processed there or in other countries where they operate.
Where information is transferred outside the UK, we make sure it is protected by an approved safeguard, such as the UK Extension to the EU-US Data Privacy Framework, UK adequacy regulations, or the International Data Transfer Agreement or Addendum. You can ask us for more detail about the safeguards in place.
| Type of information | Retention period |
| Enquiries that do not lead to work | 12 months from last contact |
| Quotations issued but not accepted | 24 months from the date of the quotation |
| Customer and job records, including invoices | 6 years from the end of the relevant tax year, to meet HMRC requirements |
| Records relating to warranties or guarantees | for the length of the guarantee period plus 6 years |
| Marketing consents and opt outs | for as long as we carry out marketing, so we can honour your preferences |
| Telephone call recordings | 6 months, or longer where the call relates to a live job or a dispute |
| Website analytics data | As set out in our Cookie Policy |
When a retention period ends we delete the information securely or anonymise it so it can no longer identify you.
We use appropriate technical and organisational measures to protect your information, including [secure hosting, encrypted connections using HTTPS, access controls and password protection on our systems, and restricting access to staff who need it]. No transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take these obligations seriously.
Under UK data protection law you have the right to:
To exercise any of these rights, contact us using the details at the top of this policy. We will respond within one month. There is normally no charge.
We do not make decisions about you using automated means without human involvement, and we do not carry out profiling that has a legal or similarly significant effect on you.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office:
This website is not aimed at children and we do not knowingly collect information about anyone under 18.
We may update this policy from time to time. The date at the top shows when it was last changed. If we make significant changes we will make this clear on the website.